Paul started OnApproach to specialize in leveraging organization’s data to support better decision making and drive profitability. Prior to starting OnApproach, Paul was Vice President/General Manager of energy information services for Honeywell Automation & Control. His global responsibilities included overseeing all aspects of strategic planning, marketing, promotion, research and development and general management of the energy information services business. Paul has also held a variety of key sales leadership and general management positions across the United States and Canada for both Honeywell and General Electric. Paul’s background includes experience in financial services, energy, manufacturing and technology. The recipient of numerous sales and leadership awards, Paul has been an active member of several industry and business organizations including The Authentic Leadership Project, The Data Warehouse Institute, and the Richard Ivey School of Business. He earned an honors business administration degree from the University of Western Ontario in London, Ontario.


Eric Berlow is an ecologist, complexity scientist, and speaker who specializes in not specializing. In an increasingly interconnected world, this TED Senior Fellow helps simplify things. Berlow untangles Nature’s complexity—the web of species interacting with each other and their environment—to determine how complex systems persist and predict how they change when disturbed. Complex problems are a lot like natural ecosystems: they have many moving parts that all potentially interact with one another. Consider the Palestinian-Israeli conflict, or the challenge of globally sustainable energy, food, and water security. Berlow helps uncomplicate these compound problems by identifying the key influencers—the problems that most need to be solved. On stage, Berlow helps audiences embrace complexity, reshape the way they look at problems, and unlock creativity. Berlow is internationally recognized for highly cited publications on ecological complexity in Nature, Science, and the Proceedings of the National Academy of Science. He was the founding director of the University of California’s first environmental research center in Yosemite National Park, where he continues to research climate change impacts to protected ecosystems and endangered species. Berlow is the Co-Founder of mappr—a cloud-based interactive network visualizer and calculator for finding hidden patterns and connections in complex relationship data. Their affiliated mapprlabs leverages mappr to help untangle complex problems that hold the promise of exceptional positive impact for humanity.


Chuck brings 20 + years of successful product innovation experience in US and global markets. Heralded as a mobile payments innovator, Chuck designed, developed and launched the largest mobile payment system in the US from idea to beta to 10,000+ stores while at Starbucks. Prior to launching Starbucks Mobile, Chuck developed and led the innovation strategy for the $1.5 B Starbucks Card program and ran the Global Card program, which deployed in Hong Kong, Mexico, UK and Ireland. Chuck has also worked at Visa, FedEx and most recently at GoPago, a mobile commerce start-up where he was Head of Consumer Products. Chuck is skilled at turning strategy into products that exceed customer expectation, meet financial targets, enhance in store operations and offer intuitive value to the customer resulting in adoption.


Jan Estep is president and CEO of NACHA, the steward of the ACH Network, which moves 24 billion electronic payments valued at $41 trillion annually. NACHA brings together diverse organizations to develop rules and standards to benefit payments ecosystem participants. In addition to ACH, NACHA provides rules and standards leadership for Electronic Benefits Transfer (EBT) and healthcare EFT, and collaborates with other standards organizations and geographies to facilitate compatibility or integration with U.S. payments. As an industry expert and thought leader, Estep helps the Network remain secure, ubiquitous and innovative. She serves on the Federal Reserve’s Faster Payments Task Force Steering Committee and participates on several payments and healthcare organization boards and coordinating bodies. Estep has been named to PaymentsSource’s list of Most Influential Women in Payments each year since 2013. Prior to joining NACHA, she led transaction services at U.S. Bank and previously held positions in technology-intensive companies.



Brewster Knowlton, Owner and Principal Consultant at The Knowlton Group, is an expert in all facets of business intelligence implementations. His entire professional career has been dedicated towards developing business intelligence programs and solutions for clients in several industries including healthcare, banking, government agencies, and retail clients. Having spent just over a year at State Employees’ Federal Credit Union, a $3 billion credit union in Albany, NY, he realized the potential for credit unions that could utilize the vast amount of available data. A sociable individual, Brewster brings a seemingly endless amount of energy to each engagement. Truly passionate about the power of data and business intelligence, he brings that passion to help each client overcome their data challenges and take the necessary steps towards becoming a data-driven credit union. A graduate of Western New England University, he was a two-time All-American as a goalie for a nationally ranked lacrosse program. He still volunteers his time by training youth, high school, and college lacrosse goalies.


Manuel Stagars is an economist, film director, author, and serial entrepreneur with 20 years of experience in consulting and startups in Switzerland, the United States, Japan, and Singapore. His current film projects focus on the potential of technology for the economies of nations, societies, and the lives of people around the world. His recent films include FinTech Made in Switzerland (2016) and The Blockchain and Us (2017). Digital Transformation (in production, 2017/18) completes his trilogy on the promises and impacts of technology in our time. Manuel wrote books and scientific articles on Fintech, startups, impact investing, data quality, and Open Data. He has a degree in economics from the London School of Economics and Political Science (LSE) and several financial certifications (CFA, CAIA, ERP). Read longer bio on



John Best is the CEO of Best Innovation Group (BIG), a consultancy with a mission to help credit unions create a culture of innovation in their organizations. He is also the host of BIGCast, a weekly podcast focusing on the latest topics in fin-tech. Prior to BIG, Best was the CTO of Wescom Resources Group, the technology CUSO of Wescom Credit Union, one of the largest credit unions in the country. He has also served as Vice President, E-Business at GTE Federal Credit Union, and prior to that served as a senior network engineer at Suncoast Schools Credit Union. He has a Bachelor of Science in Information Technology from the University of Phoenix. He lives in Colorado with his wife and two children. In his spare time, John loves to play guitar and build drones.


Neff Hudson serves as Vice President, Corporate Development at USAA, a Fortune 120 financial services company headquartered in San Antonio, TX. Hudson manages USAA’s pipeline for equity investments in FinTech, InsureTech, Big Data & Security and Enterprise Infrastructure. He also oversees the commercialization and protection of USAA’s Intellectual Property portfolio. Hudson is an 18-year USAA veteran and lifelong member. He formerly served as Vice President, Emerging Channels where he led USAA’s award-winning mobile, tablet and voice-response channels as well as innovation efforts in emerging payments, social commerce, video and virtual agents. His product launches include the USAA Virtual Assistant, a smartphone based autonomous agent that performs financial transactions, and Deposit@Mobile 3.0, which uses video capture to process multiple checks into multiple accounts. Prior to joining USAA, Neff worked for 12 years in the journalism industry. He was the general manager of, a military news portal. He also served as the Chief Pentagon Correspondent for Army Times Publishing Co. He holds a bachelor's degree in journalism from the University of Maryland.


Partners Federal Credit Union serves the employees of The Walt Disney Company. Currently, Partners serves over 130,000 members throughout the United States with over $1.5 billion in assets. John joined Partners in June 2004 as President and Chief Executive Officer. John has over 30 years of financial services experience spanning retail banking, brokerage and insurance. Before joining Partners, John was an executive at Logix (formerly Lockheed Federal Credit Union), Coast Federal Bank and Valley Federal Savings. John earned a Bachelors’ in Business Administration from the University of Redlands and Masters in Business Management from the Peter F. Drucker and Masatoshi Ito Graduate School of Management at Claremont Graduate University. John is author of the book, “Doing What Matters: How Leaders Help Individuals and Organizations Thrive” and founder of an online forum for leadership development. A native Californian, John resides in Temecula, California with his spouse Jackie pursuing a passion for equestrian sports.


A published author and engaging speaker, Rich Jones is President/CEO/Principal for Leading2Leadership LLC. Prior to starting his own strategic planning agency he was Senior Vice President of Sales, Marketing and Business Development with $1B Elements Financial FCU (previously known as Eli Lilly Federal Credit Union.) With more than three decades of leadership experience that includes building entrepreneurial enterprises, he brings innovative thought and practices to credit unions, community banks and nonprofit enterprises across the country. A strategic leader, Rich has orchestrated transformational change while working with senior management and boards of directors. He has also implemented strategies in marketing, business development, branding and data management that have had a significant impact. In addition, he has led organizations into the art of using member data and market intelligence to design and deploy products, services and marketing messages that support sales efforts. Characterized as a value driven entrepreneur, he is cautiously optimistic and always maintains a contagious sense of humor. As a financial educator, he expertly communicates complex ideas in an engaging, accessible style. Click on the link to access Rich’s most recent white paper, Emerging Technology in Financial Services.


THRIVE leads organizations to goal attainment via data translation resulting in innovative and transformational business strategies. Anne is a recognized credit union expert and thought leader with an MBA thesis on the credit union business model as well as two internationally published whitepapers on credit union business strategy. She has served as an SME for CUNA and National University and has instructed at several CUNA schools. To learn more about her or THRIVE visit



Rhonda Sheets is the founder, President and CEO of Support EXP, established in 1997. She is an internationally recognized thought leader, innovator, author, trainer, speaker and trusted partner in the credit union community. Recognizing a critical need to help credit unions compete to win by getting ahead of the CX Movement, Rhonda has successfully positioned Support EXP as the leader in delivering actionable solutions for measuring and managing the entire member journey. Her organization maintains an active, global presence, including 37 U.S. states, the British and US Virgin Islands, Germany, Belgium and the Netherlands. For more than 25 years, Rhonda has been passionate about achieving superior performance results for credit union clients through the CX – results that are uniquely tailored, pragmatic, holistic and enduring. Rhonda’s speaking engagements and training sessions reflect a commitment to making game-changing differences. Rhonda is an effective and results-driven innovator of products and services that drive performance optimization from the face to the core of credit unions worldwide. She has lectured at conferences and seminars all over the world, written articles for numerous industry publications, and trained over 5,000 credit union managers and top executives in the core aspects of successful CX strategy formation and execution. She is one of the leading experts on topics related to improving the credit union member experience by capturing actionable feedback directly FROM the member for an immediate and measurable impact on organizational and financial performance. She has consistently been in the forefront of achieving superior CX performance results for credit unions – putting them at the front of the CX movement by using Actionable CX Intelligence to create loyal members for life. In addition to her professional work with financial institutions, Rhonda is the founder and driving force behind Support Global Outreach (Support GO), an international service organization that operates on the foundation of developing global leaders who can make a difference among their local communities with care, compassion and education. Support GO provides grants, educational support, and advocacy, as well as working hands-on alongside developing leaders to fulfill their visions. As the face of Support GO, Rhonda works directly on the front line by delivering inspirational talks and conferences internationally with a message of hope..