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2018 Speakers

PAUL ABLACK, FOUNDER & CEO, ONAPPROACH

Paul started OnApproach to specialize in leveraging organization’s data to support better decision making and drive profitability. Prior to starting OnApproach, Paul was Vice President/General Manager of energy information services for Honeywell Automation & Control. His global responsibilities included overseeing all aspects of strategic planning, marketing, promotion, research and development and general management of the energy information services business. Paul has also held a variety of key sales leadership and general management positions across the United States and Canada for both Honeywell and General Electric. Paul’s background includes experience in financial services, energy, manufacturing and technology. The recipient of numerous sales and leadership awards, Paul has been an active member of several industry and business organizations including The Authentic Leadership Project, The Data Warehouse Institute, and the Richard Ivey School of Business. He earned an honors business administration degree from the University of Western Ontario in London, Ontario.

KIRK DRAKE, PRESIDENT AND CEO, ONGOING OPERATIONS, LLC - KEYNOTE

Kirk Drake is a lifelong entrepreneur, author, and founder of Credit Union 2.0. He is a credit union and technology enthusiast who built eight successful businesses, notably the Credit Union Service Organization (CUSO) Ongoing Operations, CU Wallet - a mobile wallet venture, and several additional lifestyle e-commerce/mobile platforms. Kirk harnessed the power of inbound marketing, generating over 500 blog articles, twelve books, created a lead scoring system, and developed a digital engagement strategy resulting in over 100 leads per month. In 2016, Kirk harnessed his 25 years of industry experience to write Credit Union 2.0: A Guide to Helping Credit Unions Compete in the Digital Age. Kirk is a featured speaker with over 100 previous appearances at conferences, including The World Council Workshop, CO-OP Think Conference, PSCU Annual Conference, Cornerstone Credit Union League, and many more. He helps audiences understand the current state of credit unions, the imminent need to adapt into current digital technologies, and how to regain crucial market share in the banking industry. When Kirk isn't busy helping credit unions be relevant in today's digital age, he loves spending time with his beautiful wife Kimberly and their three amazing kids. They are also starting a vineyard in their beautiful new hometown of Ashland, Oregon.

KEITH RICHARDS, DIRECTOR OF CLIENT REPORTING AND ANALYTICS, AFFINION INSURNACE SOLUTIONS

Keith Richmond has developed relationships with Affinion clients for over five years in various roles of increasing responsibility. He started with the organization as a National Account Manager and was responsible for helping large financial institutions meet their revenue goals through targeted marketing campaigns. In 2015 Keith began overseeing Affinion’s team of insurance analysts who are responsible for creating client reporting packages. During this time Keith began crafting the company’s vision for how Affinion would expand client data analytics support outside of traditional marketing campaigns. The result of his leadership is the LUX 360° analytics solution that provides demographic, financial, and behavioral business intelligence, specifically related to each client’s account holder base.

ELIZABETH ROBINS, PRODUCT DIRECTOR, BEST INNOVATION GROUP

Elizabeth Robins is a passionate evangelist for new technology solutions in the financial sector. With a background in both Computer Science and Marketing, she is able to view product development through a broad lens and collaborate across teams to find innovative solutions. As a Senior Product Manager at Symitar, Elizabeth led the Amazon Echo and Apple Watch solutions for Episys which bring financial services to voice-activated and wearable technology. While with Diebold, her team successfully launched a video solution directed at ATMs in financial institutions, expanding the transactions available to members. As part of the Best Innovation Group team, Elizabeth brings her expertise in product management to a portfolio of exciting new products for the financial industry. Elizabeth holds a MS in Computer Information Systems from University of Phoenix and a BS in Marketing from Oakland University.

 

JOHN BEST, CEO, BEST INNOVATION GROUP

John Best is the CEO of Best Innovation Group (BIG), a consultancy with a mission to help credit unions create a culture of innovation in their organizations. He is also the host of BIGCast, a weekly podcast focusing on the latest topics in fin-tech. Prior to BIG, Best was the CTO of Wescom Resources Group, the technology CUSO of Wescom Credit Union, one of the largest credit unions in the country. He has also served as Vice President, E-Business at GTE Federal Credit Union, and prior to that served as a senior network engineer at Suncoast Schools Credit Union. He has a Bachelor of Science in Information Technology from the University of Phoenix. He lives in Colorado with his wife and two children. In his spare time, John loves to play guitar and build drones.

PAUL MADSEN

Paul Madsen is a technical architect at Swirlds, the developer of the hashgraph consensus algorithm. Madsen has participated in various design, chairing, editing and education roles for a number of identity standards, including OASIS SAML, OAuth 2.0 and FIDO Alliance. He holds a M.S. in Applied Mathematics and a Ph.D. in Theoretical Physics from Carleton University and the University of Western Ontario, respectively.

 

YVAN DE MUNCK, US HEAD OF BUSINESS DEVELOPMENT, JAMES

Yvan De Munck is a strategic advisor to emerging growth companies, particularly active at the intersection of big data and credit risk. Currently heading up the US business for “James”, he helps companies and people develop strategies that nudge clients into behaviors that are socially desirable and financially rewarding.

With an earlier career on Wall Street and the last 5+ years focused on fintech related initiatives, he has created a particular interest in the credit union space, a group that has shown increased interest in applying cutting edge technology to solve all too common problems: how to increase origination volumes without taking on more risk; how to keep default rates under control as the cycle turns; how to optimize operational efficiency in the underwriting process – all this in a regulatory compliant way. Yvan brings with him a global perspective (originally from Europe, fluent in 4 languages) and is a FINRA Series 7, 24 & 63 license holder.

RHONDA SHEETS, FOUNDER, PRESIDENT AND CEO, SUPPORT EXP - KEYNOTE

Rhonda Sheets is the Founder, President and CEO of Support EXP, established in 1997. She is an internationally recognized thought leader, innovator, author, trainer, speaker and trusted partner in the financial services community. Rhonda has successfully positioned Support EXP as the leader in developing and delivering dynamic, real-time Customer Experience (CX) Actionable Analytics for financial institutions seeking to differentiate themselves by building authentic, trust-based customer and member relationships. As a visionary and innovator, Rhonda has consistently been in the forefront of achieving superior CX performance results for banks and credit unions – using Voice-of-the-Customer insight and Actionable CX solutions that enable clients to uniquely Live Their Difference™ every day. In addition to her professional work with financial institutions, Rhonda is the founder and driving force behind Support Global Outreach (GO), an international service organization that develops global leaders to make a difference within their communities through care, compassion, and education.