JOHN BEST, CEO, BEST INNOVATION GROUP
John Best is the CEO of Best Innovation Group (BIG), a consultancy with a mission to help credit unions create a culture of innovation in their organizations. He is also the host of BIGCast, a weekly podcast focusing on the latest topics in fin-tech. Prior to BIG, Best was the CTO of Wescom Resources Group, the technology CUSO of Wescom Credit Union, one of the largest credit unions in the country. He has also served as Vice President, E-Business at GTE Federal Credit Union, and prior to that served as a senior network engineer at Suncoast Schools Credit Union. He has a Bachelor of Science in Information Technology from the University of Phoenix. He lives in Colorado with his wife and two children. In his spare time, John loves to play guitar and build drones.
NEFF HUDSON, VICE PRESIDENT CORPORATE DEVELOPMENT, USAA - KEYNOTE
Neff Hudson serves as Vice President, Corporate Development at USAA, a Fortune 120 financial services company headquartered in San Antonio, TX. Hudson manages USAA’s pipeline for equity investments in FinTech, InsureTech, Big Data & Security and Enterprise Infrastructure. He also oversees the commercialization and protection of USAA’s Intellectual Property portfolio. Hudson is an 18-year USAA veteran and lifelong member. He formerly served as Vice President, Emerging Channels where he led USAA’s award-winning mobile, tablet and voice-response channels as well as innovation efforts in emerging payments, social commerce, video and virtual agents. His product launches include the USAA Virtual Assistant, a smartphone based autonomous agent that performs financial transactions, and Deposit@Mobile 3.0, which uses video capture to process multiple checks into multiple accounts. Prior to joining USAA, Neff worked for 12 years in the journalism industry. He was the general manager of militarycity.com, a military news portal. He also served as the Chief Pentagon Correspondent for Army Times Publishing Co. He holds a bachelor's degree in journalism from the University of Maryland.
JOHN JANCLAES, CEO, PARTNERS FEDERAL CREDIT UNION - KEYNOTE
Partners Federal Credit Union serves the employees of The Walt Disney Company. Currently, Partners serves over 130,000 members throughout the United States with over $1.5 billion in assets. John joined Partners in June 2004 as President and Chief Executive Officer. John has over 30 years of financial services experience spanning retail banking, brokerage and insurance. Before joining Partners, John was an executive at Logix (formerly Lockheed Federal Credit Union), Coast Federal Bank and Valley Federal Savings. John earned a Bachelors’ in Business Administration from the University of Redlands and Masters in Business Management from the Peter F. Drucker and Masatoshi Ito Graduate School of Management at Claremont Graduate University. John is author of the book, “Doing What Matters: How Leaders Help Individuals and Organizations Thrive” and founder of www.theceocorner.com an online forum for leadership development. A native Californian, John resides in Temecula, California with his spouse Jackie pursuing a passion for equestrian sports.
RICH JONES, PRESIDENT, CEO, AND PRINCIPAL, LEADING2LEADERSHIP LLC
A published author and engaging speaker, Rich Jones is President/CEO/Principal for Leading2Leadership LLC. Prior to starting his own strategic planning agency he was Senior Vice President of Sales, Marketing and Business Development with $1B Elements Financial FCU (previously known as Eli Lilly Federal Credit Union.) With more than three decades of leadership experience that includes building entrepreneurial enterprises, he brings innovative thought and practices to credit unions, community banks and nonprofit enterprises across the country. A strategic leader, Rich has orchestrated transformational change while working with senior management and boards of directors. He has also implemented strategies in marketing, business development, branding and data management that have had a significant impact. In addition, he has led organizations into the art of using member data and market intelligence to design and deploy products, services and marketing messages that support sales efforts. Characterized as a value driven entrepreneur, he is cautiously optimistic and always maintains a contagious sense of humor. As a financial educator, he expertly communicates complex ideas in an engaging, accessible style. Click on the link to access Rich’s most recent white paper, Emerging Technology in Financial Services.
ANNE LEGG, FOUNDER, THRIVE STRATEGIC SERVICES
THRIVE leads organizations to goal attainment via data translation resulting in innovative and transformational business strategies. Anne is a recognized credit union expert and thought leader with an MBA thesis on the credit union business model as well as two internationally published whitepapers on credit union business strategy. She has served as an SME for CUNA and National University and has instructed at several CUNA schools. To learn more about her or THRIVE visit www.anneleggthrive.com.
RHONDA SHEETS, FOUNDER, PRESIDENT AND CEO, SUPPORT EXP - KEYNOTE
Rhonda Sheets is the founder, President and CEO of Support EXP, established in 1997. She is an internationally recognized thought leader, innovator, author, trainer, speaker and trusted partner in the credit union community. Recognizing a critical need to help credit unions compete to win by getting ahead of the CX Movement, Rhonda has successfully positioned Support EXP as the leader in delivering actionable solutions for measuring and managing the entire member journey. Her organization maintains an active, global presence, including 37 U.S. states, the British and US Virgin Islands, Germany, Belgium and the Netherlands. For more than 25 years, Rhonda has been passionate about achieving superior performance results for credit union clients through the CX – results that are uniquely tailored, pragmatic, holistic and enduring. Rhonda’s speaking engagements and training sessions reflect a commitment to making game-changing differences. Rhonda is an effective and results-driven innovator of products and services that drive performance optimization from the face to the core of credit unions worldwide. She has lectured at conferences and seminars all over the world, written articles for numerous industry publications, and trained over 5,000 credit union managers and top executives in the core aspects of successful CX strategy formation and execution. She is one of the leading experts on topics related to improving the credit union member experience by capturing actionable feedback directly FROM the member for an immediate and measurable impact on organizational and financial performance. She has consistently been in the forefront of achieving superior CX performance results for credit unions – putting them at the front of the CX movement by using Actionable CX Intelligence to create loyal members for life. In addition to her professional work with financial institutions, Rhonda is the founder and driving force behind Support Global Outreach (Support GO), an international service organization that operates on the foundation of developing global leaders who can make a difference among their local communities with care, compassion and education. Support GO provides grants, educational support, and advocacy, as well as working hands-on alongside developing leaders to fulfill their visions. As the face of Support GO, Rhonda works directly on the front line by delivering inspirational talks and conferences internationally with a message of hope..